Frequently asked question

1. How are your products made?

All items are made to order. Once you place an order, your artwork is printed and prepared specially for you. We use professional print-on-demand production to ensure high quality and durability.

2. What is the production time?

Production usually takes 2–5 business days before shipping. This may vary slightly during holidays or peak seasons.

3. How long does shipping take?

Shipping times depend on your location:

Europe: 5–10 business days

USA: 3–7 business days

Tracking information is provided once your order ships.

4. What type of paper are matte posters printed on?

Our matte posters are printed on museum-grade, high-quality matte paper designed to produce rich colors without glare.

5. Will the colors look exactly like on my screen?

Colors may vary slightly due to different screen settings and lighting. However, we use high-resolution files and professional printing to ensure excellent color accuracy.

6. Do you offer framed options?

We offer both framed and unframed matte posters, giving you the flexibility to choose the option that perfectly matches your personal style and space.

7. Can I return or exchange my item?

Because each item is made to order, we do not accept returns or exchanges for:

Wrong size ordered

Change of mind

However, if your item arrives damaged or defective, please contact us within 7 days with photos, and we will arrange a replacement.

8. What if my order arrives damaged?

Please send:

Your order number

Clear photos of the damage

We will resolve the issue as quickly as possible.

9. Can I request a custom design?

Yes! We offer custom artwork and personalization options. Contact us before placing your order to discuss details and pricing.

10. Do you offer bulk discounts?

For bulk or wholesale orders, please contact us directly for special pricing.

11. How do I choose the right size?

We provide size guides for all products. If you’re unsure, feel free to message us and we’ll help you choose the perfect size.

12. Are your products environmentally friendly?

We work with production partners that aim to reduce waste by printing only when orders are placed, helping to minimize overproduction.